Privacy Policy

Information We Collect

We gather information that is necessary to provide our online casino services, manage your account and meet regulatory obligations. This typically includes details you supply when registering, such as your full name, date of birth, residential address, email address and telephone number. We also collect verification documents required to confirm your identity and comply with anti-money laundering and responsible gambling rules.

Payment information, including card details and transaction history, is collected through our secure payment partners when you deposit or withdraw funds. In addition, our systems automatically record technical data such as your IP address, browser type, device identifiers, operating system and pages you visit on our site. This information helps us maintain the smooth operation of the platform and improve your overall experience.

How We Use Your Information

Your personal data is used to create and manage your gaming account, process deposits and withdrawals, and deliver the games and promotions you request. We also use it to verify your age and identity, prevent fraud, and ensure we meet the strict licensing conditions set by the UK Gambling Commission.

Where you have given consent, we may send you personalised offers, bonus updates and news about new games. You can change these preferences at any time through your account settings. We further analyse usage data to understand player behaviour, enhance our services and maintain a safe and responsible gaming environment.

Sharing and Disclosure

We do not sell your personal data to third parties for marketing purposes. Information may be shared with carefully selected service providers who assist in the operation of our casino, including payment processors, identity verification agencies, customer support platforms and IT security specialists. All such partners are contractually bound to protect your data and use it only for the purposes we specify.

We may also disclose information when required by law, regulatory authorities, or to protect the rights, property and safety of SpinPin Casino, our players and the public. This includes sharing data with licensing bodies or law enforcement agencies where necessary to comply with legal obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable certain essential functions, remember your login details, analyse site performance and personalise content. These may include strictly necessary cookies, performance cookies and marketing cookies.

You can manage your cookie preferences through the cookie banner or your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the site. Our cookie policy provides further detail on the types we use and how long they remain active.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, misuse or alteration. These measures include encryption of sensitive information, secure servers, access controls and regular security audits.

While we strive to protect your data, no system can guarantee complete security. You are also responsible for keeping your account password and login details confidential.

Your Rights and Choices

You have the right to access the personal data we hold about you, request corrections if it is inaccurate, and ask for deletion or restriction of processing in certain circumstances. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights, please contact our customer support team using the details available on the website. We will respond to your request within one month, or sooner where possible. In some cases we may need to ask for additional information to verify your identity before proceeding.

Data Retention

We retain your personal data only for as long as it is needed to fulfil the purposes outlined in this policy or to satisfy legal, accounting or regulatory requirements. Once it is no longer required, we ensure it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We recommend you review it periodically so you remain aware of how we protect your information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat facility or by email. Our dedicated staff will be happy to assist you.